Shipping Policy

At Culturbo, we want your order experience to be clear and predictable. This Shipping Policy explains where we currently ship, how shipping costs are calculated, and how long delivery usually takes.

Shipping Area

We currently ship orders to the United States only.

Shipping availability may be updated as our store operations expand.

Shipping Rates

Standard shipping is $7.99 for orders under $59.

Free standard shipping is available for orders of $59 or more.

Order Processing Time

Orders are usually processed within 1-3 business days after payment is confirmed.

Orders are processed Monday through Friday, excluding weekends and public holidays.

Processing time may be longer during peak seasons, promotions, or unexpected operational delays.

Estimated Delivery Time

Estimated transit time is usually 10-18 business days after your order has been processed.

For most orders, the total estimated delivery time is usually 13-21 business days from the date the order is placed.

Delivery times may vary due to carrier delays, holidays, weather, address issues, or other factors outside our control.

Delivery estimates are not guaranteed delivery dates.

Order Tracking

Tracking information will be sent by email once your order ships.

You can also use the Track Your Order page on our website to check available tracking updates.

If tracking does not update immediately, please allow additional time for the carrier system to refresh.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order cannot be delivered because of an incorrect or incomplete address, additional shipping costs may apply.

Please contact us as soon as possible if you notice an address error after placing your order.

Lost, Delayed, or Damaged Packages

If your package appears delayed, please check the tracking information first.

If your package arrives damaged, please contact us at support@culturbo.com with your order number and clear photos of the package and item.

Contact Us

If you have questions about shipping, please contact us at support@culturbo.com.