Contact information

If you need help with an order, product question, shipping update, return request, or general store inquiry, please contact Culturbo using the information below.

Customer Service

Email: support@culturbo.com
Preferred contact method: Email
Typical response time: 1-3 business days

Order Support

Please include your order number when contacting us about an order.
For shipping questions, please include your tracking number if available.
For damaged, defective, or incorrect items, please include clear photos of the item and packaging.

Business Information

Trade Name: Culturbo
Legal Business Name: Guangzhou Feiyi Trading Co., Ltd.
Business Address: Room C05, 22/F, No. 123 Jiefang South Road, Guangzhou, Guangdong 510000, China
Website: culturbo.com
Customer Service Email: support@culturbo.com

Returns

To start a return, please contact support@culturbo.com before sending any item back.
Returns must be sent to the authorized return address provided by our customer service team.
Please review our Refund & Return Policy before starting a return request.

Shipping

We currently ship orders to the United States only.
Standard shipping is $7.99 for orders under $59.
Free standard shipping is available for orders of $59 or more.
Orders are usually processed within 1-3 business days after payment is confirmed.
Estimated transit time is usually 10-18 business days after processing.
For most orders, the total estimated delivery time is usually 13-21 business days from the date the order is placed.
Delivery estimates are not guaranteed delivery dates.

Business Hours

Customer service inquiries are reviewed Monday through Friday, excluding public holidays.
Messages received during weekends or holidays may be answered on the next business day.