Contact information
Contact Information
If you need help with an order, product question, shipping update, return request, or general store inquiry, please contact Culturbo using the information below.
Customer Service
- Email: support@culturbo.com
- Preferred contact method: Email
- Typical response time: 1-3 business days
- Customer service phone: +86 15603070441
Order Support
- Please include your order number when contacting us about an order.
- For shipping questions, please include your tracking number if available.
- For damaged, defective, or incorrect items, please include clear photos of the item and packaging.
Business Information
- Trade Name: Culturbo
- Legal Business Name: Guangzhou Feiyi Trading Co., Ltd.
- Business Address: Room C05, 22/F, No. 123 Jiefang South Road, Guangzhou, Guangdong 510000, China
- Website: https://culturbo.com
- Customer Service Email: support@culturbo.com
Returns
- To start a return, please contact support@culturbo.com before sending any item back.
- Returns must be sent to the authorized return address provided by our customer service team.
- Please review our Refund & Return Policy before starting a return request.
Shipping
- We currently ship orders to the United States only.
- Standard shipping is $7.99 for orders under $59.
- Free standard shipping is available for orders of $59 or more.
- Orders are usually processed within 1-3 business days after payment is confirmed.
- Estimated transit time is usually 10-18 business days after processing.
- For most orders, the total estimated delivery time is usually 13-21 business days from the date the order is placed.
- Delivery estimates are not guaranteed delivery dates.
Business Hours
- Customer service inquiries are reviewed Monday through Friday, excluding public holidays.
- Messages received during weekends or holidays may be answered on the next business day.