Privacy policy

Privacy Policy

This Privacy Policy describes how Culturbo collects, uses, and protects personal information when you visit our website, place an order, contact us, or use our services.

This website is operated under the brand name Culturbo by Guangzhou Feiyi Trading Co., Ltd.. Throughout this Privacy Policy, the terms “we”, “us”, and “our” refer to Culturbo.

Information We Collect

When you visit our website or place an order, we may collect information needed to process your order and provide customer support, including:

Name
Email address
Shipping address
Billing information
Phone number, if provided
Order details
Customer support messages
Device, browser, and website usage information

Payment information is processed through third-party payment providers. We do not directly store full credit card numbers on our website.

How We Use Your Information

We use personal information to:

Process and fulfill orders
Provide shipping and tracking updates
Respond to customer service requests
Handle returns, refunds, and order issues
Improve our website, products, and shopping experience
Detect and prevent fraud or unauthorized activity
Send marketing emails, if you have subscribed or given consent
Comply with legal, tax, and accounting obligations

Sharing Your Information

We may share necessary information with trusted third-party service providers that help us operate our store, including payment processors, shipping carriers, fulfillment partners, analytics providers, email service providers, review apps, and customer support tools.

These service providers may process personal information only as needed to provide their services to us.

We do not sell personal information to advertisers.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to support website functionality, remember preferences, analyze traffic, improve user experience, and support marketing or advertising performance.

You can manage or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.

Marketing Communications

If you subscribe to our email list or provide consent to receive marketing messages, we may send updates about products, offers, and coffee guides.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us.

Data Retention

We keep personal information only for as long as necessary to fulfill orders, provide customer support, comply with legal obligations, resolve disputes, prevent fraud, and maintain business records.

Data Security

We use reasonable measures to protect personal information. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have rights to access, correct, delete, or restrict certain uses of your personal information.

To make a privacy-related request, please contact us at yongwa080@gmail.com.

Children's Privacy

Our website and products are not intended for children. We do not knowingly collect personal information from children.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of third-party websites.