Refund & Return Policy

At Culturbo, we want customers to receive clean, unused, and properly packaged espresso tools and coffee accessories. This Refund & Return Policy explains when returns are accepted, how to start a return, and how refunds are processed.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

Items must be unused, clean, free of coffee residue, and returned in their original packaging.

Proof of purchase, such as an order number or order confirmation email, is required.

How to Start a Return

Email support@culturbo.com with your order number, the item you want to return, and the reason for the return.

Do not send items back before receiving return instructions from us.

Returns must be sent to the authorized return address provided by our customer service team.

Customer Responsibility

Return shipping costs are the customer's responsibility unless the item is defective, damaged, or incorrect.

Any carrier fees related to the return are the customer's responsibility when applicable.

Original shipping fees are non-refundable unless the return is caused by a defective, damaged, or incorrect item.

Non-Returnable Items

• Used items with coffee residue, water marks, milk residue, or other signs of use
• Items not returned in their original packaging
• Custom or special-order parts, unless they are defective, damaged, or incorrect

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive a damaged, defective, or incorrect item, contact us at support@culturbo.com with your order number and clear photos.

We will review the issue and provide the available resolution based on the order details.

Exchanges

We do not offer direct exchanges at this time.

If you need a different item, please request an eligible return first and place a new order separately.

Refunds

Once your return is received and inspected, we will notify you whether the refund is approved.

Approved refunds will be issued to the original payment method within 10 days.

Your bank or payment provider may take additional time to post the refund to your account.

Shipping Availability

We currently ship orders to the United States only.

Contact Us

If you have questions about returns or refunds, please contact us at support@culturbo.com with your order number.