Refund policy

Return & Refund Policy

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unused, clean, free of coffee residue, with original packaging, and with proof of purchase.

How to Start a Return

To start a return, please contact us at yongwa080@gmail.com with your order number and reason for return.

Please note that returns must be sent to the authorized return address provided by our support team. Do not send items back without first contacting us. Items returned without approval may not be accepted.

Customers are responsible for return shipping costs and any potential customs duties, unless the return is due to a defective, damaged, or incorrect item.

Damages, Defects, or Wrong Items

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item.

For damaged packages, please provide clear photos of the packaging and product.

For technical issues with coffee grinders, coffee scales, or electronic products, please provide a clear video showing the operation problem so we can evaluate the issue properly.

Non-Returnable Items

We cannot accept returns for:

Used items showing coffee residue, stains, or signs of wear
Items not in original packaging
Custom-ordered or special-order parts
Final sale or clearance items
Gift cards

Exchanges

If you need a different size, model, or compatible accessory, please contact us first. The fastest way to get the right item is to request a return and place a new order after your return is approved.